Design and Optimization
Avanade delivers start to finish services for optimizing the complete Microsoft communications and collaboration stack, by utilizing a practiced system of design, technology and process to create happy customers.
Design: Your messaging, collaboration and unified communications (UC) infrastructure is a living, breathing organism that will change over time, not a set-it-and-forget it pile of hardware. As your organization grows, your system must be able to accommodate changes – changes in size, in use, in technology.
That’s why Avanade architects and designs for long-term scalability. Our technicians approach every customer with creative and customized IT solutions balanced by our best practices. We hold ourselves accountable for ensuring that your Avanade-architected systems are built to last.
Technology: The proprietary Avanade monitoring and management technology platform provides a better messaging, collaboration and unified communications solution at a lower cost. The Avanade technology platform is made up of two parts: ViewX for monitoring, alerting, reporting and visualization, and SecureX for management and remediation. Our patented technology platform enables Network Operations Center (NOC) staff to see and interpret millions of data points per day from servers deployed around the world, and proactively resolve issues before they are detected by IT or end-users.
With instantaneous remote access to customer machines, our engineers are able to resolve issues quickly and securely using logged, auditable, repeatable, and scripted remote command execution – all without asking our customers to alter their security practices.
Process: We believe that managed UC services should be all about flexibility. When you partner with Avanade, there are no cookie cutter solutions. Our technicians approach every customer engagement ready with creative and customized IT solutions balanced by Avanade best practices.
The Proactive Approach is unique to Avanade. We center our services around detection of problems before, or as soon as they occur, rather than waiting for what we call the “User Alerting System” (a.k.a when users report problems).
Avanade’s team of certified experts continues to review and optimize your system over the course of its lifespan, leveraging best practices, relationships with all of our key partners and the learning’s from all of our hundreds of other managed customers to help it grow and evolve according to the changing needs of your business. The mission here is to keep your systems optimized and secure.