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Case Management

Avanade on the case: Case, grants and rebate management


As a public organization, are you looking to help your agents identify issues and resolve problems? Would you benefit from a single view of each phase in the grant application process? The Avanade Case, Grants and Rebate Management solution integrates with front-office tools to support public service customers on the phone, online and in person. Private and public sector organizations alike have gained measurable advantages from Microsoft Dynamics® CRM case and task management workflows.

Avanade Case, Grants and Rebate Management is built on Microsoft Dynamics® CRM features, including:

  • Complaints management
  • Task management
  • Issue management
  • Investigation management
  • Registration and application processing
  • Permits and licensing
  • Grants management

CRM case management functions can reduce costs, improve productivity and collaboration, encourage innovation and promote agility and transparency — all within a safe, reliable and secure operating environment.

 
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Avanade, Accenture and Microsoft
Avanade was created by Accenture and Microsoft in 2000 after both companies identified an unmet demand for a dedicated Microsoft systems integration provider. Avanade delivers Microsoft Dynamics® CRM, ERP, cloud, business intelligence, application development, collaboration and outsourcing solutions to companies across the globe.
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