Sales management solutions

Tic Salut Uses CRM to Promote ICT in Healthcare

Tic Salut promotes the use of ICT in the health sector in Catalonia, Spain. Using CRM, it wanted to optimise its relations with healthcare centres and technology suppliers in the region.

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Asset Manager Creates Single Global Customer View

Until recently, each office at ABN AMRO Asset Management used its own system for recording customer interactions, which meant management had limited visibility over the sales process.

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​Norwegian Fruit and Veg Distributor Unifies CRM System

Before implementing Microsoft Dynamics(r) CRM, Bama Storkjøkken had been using manual, Excel-based processes for sales management and customer follow-up. With help from Avanade, it now has a unified source of customer data and interactions.

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Connecting Vital Business Operations Using CRM

Flevum's vision is to help organisations find suitable partners. To achieve greater growth and professionalism, it needed to be able to collect and share institutional knowledge in an effective way.

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​Customer Care Accelerator Boosts and Simplifies Sales Processes

This Italian leader in fixed and mobile communications didn’t give its salespeople access to its CRM system. As a result, each sales partner, to complete a change order, had to be supported by a back-office operator.

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Using CRM for Marketing and Opportunity Management at CH2M Hill

With 12 largely autonomous business units spread across the world, CH2M Hill was finding it difficult to manage and use contact, account and opportunity information effectively.

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Sara Lee Works with Avanade to Design a New CRM System

Sara Lee executives discuss how Avanade helped them develop a sales management system, and the importance of the
'envisioning' phase, which helped them fully understand the
needs.

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Specialty Chemicals Distributor Unifies CRM System Across Europe

Azelis needed quotation handling, 360-degree reporting, opportunity management, permission-based marketing, product segmentation and customer segmentation

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Chartering Solution for International Shipping

Farstad Shipping did not have a common way of managing its maritime chartering process in Europe and beyond. The company engaged Avanade to implement Dynamics CRM as its global, centralized chartering solution.

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Grosvenor shifts business for quicker response time

Grosvenor wanted to move from an asset-centric to a customer-centric way of doing business. As part of a wider program to transform service delivery, the challenge was how to implement a new solution running in tandem with their existing installation of Microsoft Dynamics(r) CRM 3.0.

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Energy Solution Provider BGE Home Overhauls Sales Management Processes

Facing greater regulation in the US, energy solution provider BGE Home wanted to be the supplier of choice to home and small-business customers. Microsoft Dynamics® CRM and Avanade made the transformation possible.

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