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Extended solutions and xRM

 

The tools to manage anything, in any way you like

The best organizations are built on flexibility and ingenuity: people working together dynamically to meet a need, deliver a service and get things done. xRM is a reflection of this reality — giving you the power to build a system that enables efficient interactions between systems, people and even machines — and apply it to almost any function in your organization.

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Accountability and task management

In the true spirit of xRM, Avanade Accountability and Task
Management goes beyond the traditional role of CRM and
gives organizations an in-house task management solution
with the ability to manage all types of business activities that
require complex delegation and tracking.
 
Using the collaborative features of the Microsoft Dynamics® CRM platform, the tool is only constrained by your imagination, and can help you take control of virtually any activity, from product development and environmental impact studies through to event management.
 
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Human resources workflow

​​An organization is only as good as its people. Just as it’s imperative to manage customer relationships effectively, the same applies to your staff. Avanade xRM human resources workflow solution makes that process both easier and more efficient. The system:
  • Streamlines staff procedures and resolves HR issues more efficiently
  • Is easier to consolidate and apply businesswide policies consistently across the organization
  • Fosters employee satisfaction and productivity
  • Requires minimal training for staff, as it is based on Microsoft’s common language infrastructure and functions just like other Microsoft software​
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Contracts management

Contract management
 
Contracts management is a crucial part of modern business life. After all, make a mistake and you could be opening your organization up to costly legal proceedings. Data-intensive administration tasks, like managing contracts with a disparate array of suppliers or contractors, can be time-consuming, and setting up many contracts management systems can also take a frustratingly long time.
 
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The future of xRM

​Avanade is the originator of xRM, and is in the perfect position to help customers develop the best possible uses for xRM as an ‘extended’ technology. xRM provides the building blocks that help you get to where you need to be faster than ever before, but also with more control than ever before.

From data-intensive applications to search functions, permissions and security to perfecting customized workflows, Avanade customers can now invest in a platform and shape it to fit every single facet, operation and nuance of their business and its relationships.





Citizen management

With citizens leading increasingly connected, switched-on lives, local and central government must rise to the challenge of serving their population in effective and personalized ways. That’s easier said than done, but Avanade and xRM can transform your citizen-facing e-government services.

Serving you, serving the public
Avanade’s xRM solutions let public sector bodies:
  • Deliver streamlined services economically across multiple channels
  • Maximize the personalization of services, including the provision of reliable and accurate self-service options
  • Improve case handling through joined-up systems
  • Benefit from the generation of analytical reports

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Accountability Management 
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Dealer management

Dealer management 

In a competitive market, car dealers and manufacturers are continually looking for new ways to form stronger, longer-lasting relationships with their customers. After all, the relationship doesn’t end with the sale — there’s the servicing, the after-market add-ons and eventually the upgrade to a new model.
 
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Property management

Property manangement
 
Avanade’s xRM solution offers market-leading features to benefit property management and real estate companies. After all, why run multiple software systems — as is common in many businesses — when Avanade offers an all-in-one, fully integrated solution?
 
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Avanade, Accenture and Microsoft
Avanade was created by Accenture and Microsoft in 2000 after both companies identified an unmet demand for a dedicated Microsoft systems integration provider. Avanade delivers Microsoft Dynamics® CRM, ERP, cloud, business intelligence, application development, collaboration and outsourcing solutions to companies across the globe.
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