Avanade believes that customer relationship management (CRM) requires a holistic approach to improving customer acquisition, retention, and profitability. Every customer interaction—from first contact through post-sales support—should improve insight and help you serve your customers better.
Microsoft Dynamics™ CRM can be your platform for improving sales and customer service, while strengthening customer loyalty. Leveraging the familiar Microsoft Outlook® interface, Dynamics CRM provides a consistent client view at every point of customer interaction.
Avanade industry-specific solutions are built on Dynamics CRM and are tailored to address the unique needs of your organization to help you manage customer relationships. Our Enterprise CRM offerings can provide a cost-effective, integrated, and flexible approach that ensures you get the right information to the right people at the right time across your enterprise. The offerings are available on-premise or within the cloud via our Avanade Online Services (AOS) platform.
The offerings have the ability to:
- Record all customer interactions, from call history to purchasing preferences, and have it at your sales and support staff’s fingertips in real time.
Use powerful analytics tools that help you spot your most profitable customers for up-sell and cross-sell opportunities, and pinpoint areas for operational savings.
Reduce total cost of ownership (TCO) through faster deployment, lower training and operational expenses, scalable functionality, and integration with existing databases, telephony, and infrastructure investments.
Support your global workforce with built-in multilingual and multicurrency capabilities.
Build strong retailer relationships and increase profits with a CRM solution that automates field management and retailer interactions. Our customer relationship management offering supports all aspects of the consumer packaged goods business, from sales and promotions to inventory management and budget forecasting.
Increase customer satisfaction and loyalty by providing a consistent high-quality customer experience across all touch points. Our CRM offering for customer care enables sales and service operations to share information easily, manage customer interactions more efficiently, and provide superior levels of service.
Improve the trusted advisory experience and customer loyalty with a robust CRM solution that addresses the unique needs of financial services clients. Our customer management offering is tailor-made for account managers, financial advisors, and customer-service representatives working in capital markets, commercial banking, wealth management, and retail banking.
Provide consistent, reliable customer service to health plan members across all touch points with a flexible, easy-to-use CRM solution. Our offering creates a 360-degree view of each individual, enabling health plan providers to deliver a superior customer experience while ensuring the confidentiality and security of member data.
Improve public services, employee productivity, and citizen satisfaction with a CRM solution that provides a comprehensive, integrated view of each citizen and service and enables self-service functionality for both staff members and citizens. Our offering makes it easier to collaborate between government agencies, drive operational efficiencies, and present constituents with a single point of contact.
In today’s hyper economic IT environment, you need a CRM solution that gives you high value, flexibility, integration and, best of all, the ability to get off to a fast start. As your organization looks to move away from its legacy CRM system to escape extremely high maintenance and support contracts, you are probably faced with a complex migration path and a costly upgrade decision, amidst coping with a myriad of challenges.
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