NRF 2012 – The Year of the Mobile Shopper

This week, I’m at NRF 2012 talking with industry leaders about the latest innovations in retail. Today, there are many prominent technology trends that retailers are looking to leverage to enhance their customer’s experience and increase sales revenue. In fact, there are more than 35 sessions at the show this year discussing many of these [...]

Collaboration Tools, If you Build it Will They Come?

As IT professionals, we are responsible for providing the tools to help an organization collaborate. We address this by putting in place things like Microsoft SharePoint Server, MySites, Instant Messaging systems, telephone systems, Wikis and other tools. All of these tools are very important and will absolutely help facilitate better collaboration. However, just implementing the [...]