The way we work is changing. The ongoing evolution in the access to mobile solutions, new collaboration tools and the increase in reliance on cloud-based applications has radically changed where and how we work and even what we produce. New technologies are increasing our expectations of the availability of applications and the speed with which [...]
We recently wrapped up a great event with Microsoft Dynamics Convergence 2013 in New Orleans. Thank you to all our customers and guests who were able to join us! With over 10,000 attendees, Convergence is an event like no other—bringing together a community of users, business leaders, partners, and Dynamics technology experts to learn, share, [...]
On the roadmap to customer relationship success is the intersection of customers and insights. This large category of technology discipline involves business intelligence, predictive analytics, and, of course, customer relationship management solutions. Businesses know their customer data is a strategic asset. How they turn that data into insight through CRM analytics ─ to address typical [...]
Excitement is building for next week’s NRF 102nd Annual Convention & EXPO – a convention and EXPO of more than 25,500 engaged retail professionals from 78 countries. The show starts Monday, January 14th. This year, there should some very interesting retail technology to view and discuss. And much of it will be around how retailers can [...]
Excitement is building as we prepare for the AXUG Summit 2012, the premier Microsoft Dynamics AX user group scheduled next week in Seattle at the Washington State Convention Center. The event will be huge this year with more than 800 attendees and over 200 breakout sessions covering a wide range of topics. We’ll have [...]
I’m excited to reveal that Avanade will be sponsoring this year’s Gartner Customer Strategies & Technologies Summit, in London (June 11-12). The summit is a great event every year, showcasing the latest CRM solutions, discussing successful customer strategies and looking at new and emerging technologies. This year’s topics are particularly interesting: social and mobile [...]
Everyone’s heard the old saying about customer service. On average, those who’ve enjoyed a good experience will tell one person, while those who’ve had a bad experience tell ten. In B2C industries, companies live by this mantra. They regard customer experience as a competitive differentiator, and regularly cite its importance in decision-making and strategy. [...]
