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InFocus - CRM case study
InFocus

Business Situation
InFocus needed to compete more effectively and profitably in a challenging market. The company determined that a new business management solution was needed to support operations and sales, after outsourcing manufacturing and undergoing consolidation efforts.

 

Solution
InFocus decommissioned its Oracle software environment and collaborating with Avanade, built a business-aligned infrastructure with Microsoft Dynamics AX as a key element. To support sales and drive revenue, the company deployed Microsoft Dynamics CRM.

 

Results

  • 125 percent improvement in productivity
  • More strategic contribution and greater revenue from sales
  • 65 percent reduction in annual IT costs
  • Enhanced operations that support future growth and change
 
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