Customer Experience is everything these days. And whether originated by direct marketing, online search, print ads, or social media, a customer’s first live interaction with your company often takes place in the contact center. In this moment of truth, agents have only a short time to establish a relationship and gain trust—and there is no room for mistakes.
watch this webinar to hear how Avanade is helping customers:
Event Overview: As the importance of the Microsoft® SharePoint® collaboration platform grows, understanding how to use managed services to help manage those applications day-to-day is essential.This Webinar will address why a SharePoint applications management strategy is becoming increasingly central to an applications deployment initiative. Forrester and Avanade® will address how outsourcing SharePoint operations can help maintain the overall value of your SharePoint investment and provide you with best-practice insights on the challenges you may face.Presenters: Bill Martorelli, Principal Analyst, Forrester and Chuck Follen, Director, Outsourcing, Avanade
Platform as a service (PaaS) offers tremendous potential to accelerate organisational agility and lower cost. Avanade believes immediate value can be generated by moving pieces of an application rather than the whole solution. We call that ""an edge application"". Developing edge applications provides immediate value, lowers costs and allows you to maintain control on security and data.We'll share the experiences of several companies that took an edge approach to existing solutions written in .NET, Java, PHP and COBOL. We'll share ideas and practices on utilising Azure to get quicker access to data, to better collaborate with partners, suppliers, vendors and customers and learn key developmental milestones utilising PaaS