​Business Situation
Repairing more than 150 computers a day, often on just one or two hours’ notice, means that they must deal with three challenges.  First, they need to ensure that the right engineer arrives at the right location with the right parts to fix the broken PC. Second, they have to have the right level of spare parts in their warehouse. Too few and they won’t be able to meet the strict service level agreements they established with their customers. Too many and they risk tying up too much valuable capital in unnecessary spare parts. Finally, the whole system has to link to their accounting software to ensure that customers are invoiced correctly.

Solution
Avanade implemented a Microsoft Dynamics AX system to improve the way the company managed engineer dispatch and stock control for spare parts. The new software integrated with the existing accounts package, simplifying the paperwork.

Results
ServiceGruppen expects to reduce its operational costs by five percent thanks to improved automation, reduced manual data entry, better customer service, more efficient stock control and improved reporting.