Consumers today expect a fully immersive, seamless shopping experience, in which they can research and shop for items using a variety of devices, whether a PC, in-store kiosk or mobile phone. This represents a huge opportunity for retailers: By offering customers a personalised and consistent digital experience, they have the potential to improve sales and build loyalty.
The Accenture and Avanade Connected Commerce service delivers the advanced online commerce, search, social networking and mobile technologies from Microsoft. The result is a single platform for an integrated e-Commerce service that includes hosting, online sales, customer service and fulfilment. You’ll be able to:
- Build adaptive Web sites that can change as business conditions do
- Configure and customise the service to your specific needs
- Improve customer satisfaction with more consistent, relevant experiences across channels
- Lower costs through real time integration with backend order management and fulfilment systems
- Empower business decision makers to update campaigns, catalogues and user experiences with little to no involvement from your IT department