Business Situation

AXA Australia needed a multi-channel e-commerce solution that would allow clients and agents to view consolidated customer profiles from their AXA Australia portfolios (various lines of business).

The solution had to support various front-end systems such as a web browser and an internal client-server application (initial step) and a personal digital assistant, a mobile phone or a WebTV device (future step) while maintaining scalability, availability and ease of modification.

Solution

Implement a Product Consolidator Architecture that resides between the presentation layer and the back-end legacy policy systems:

• From an XML request, PCA identifies, consolidates and aggregates data residing on various back-end systems and sends back an XML message to the channel from which the request originated
• Run under Windows 2000 operating system and leverage the scalable features of Microsoft COM+ and Microsoft Message Queuing technologies

Results

• Quick to market and low cost approach for subsequent integration with other legacy systems as well as next generation devices
• Provide an architecture that uses the latest Microsoft technologies, but is also accessible from non-Microsoft platforms via XML
• All source code and documentation for the architecture in a “white box” scenario