Grosvenor wanted to move from an asset-centric to a customer-centric way of doing business. As part of a wider program of works to transform service delivery, the challenge was how to implement a new solution running in tandem with their existing installation of Microsoft CRM 3.0.

​The new CRM system is now able to deliver:

• Integration with existing infrastructure
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  Improved customer service
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  High user acceptance
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  Higher efficiency in the London office
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  Quicker resolution and real time responses of customer issues
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  Reduction of repeatable errors
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  Trust and dependability in the CRM solution