Case, Grants and Rebates Management

​Do you find it difficult to track complaints or manage business inquiries? Are you challenged with the management of grant requests and the distribution of payments? Or, is the volume of rebate claims and your verification process a burden especially across multiple programs? The Avanade Case, Grants and Rebates Management solution helps your organization efficiently manage cases, process claims and allocate grants for the most complex, data-heavy and time-consuming customer interactions.  You also have the flexibility to deploy in the cloud or on-premise.

Our solution is an intuitive xRM solution based on Microsoft Dynamics® CRM 2011. It is a standardized, yet configurable platform that we tailor to your organization’s individual case, grants or rebates management approach. A solution designed to support a wide variety of programs you want to roll out−now or in the future. We also ensure your solution closely integrates with your other systems including: enterprise resource planning, business intelligence, finance, etc. Based on our reusable assets that have been rigorously tested, you’ll be able to:

• Increase efficiency, quality and satisfaction levels with comprehensive tools and capabilities
• Make it easier and faster for agents to identify issues and resolve problems with guided processes and tools
• Provide users with the ability to quickly view progressions through each phase of the process and take appropriate action and decisions
• Leverage role-tailored forms to boost operational efficiency by presenting agents, managers and executives with relevant and timely access to accurate information
• Use custom dashboards, goal tracking and continuous auditing to ensure service level agreements and other key performance indicators are achieved
• Take advantage of web-based configuration tools to configure the solution to your specific needs quickly and easily

Customer relationships evolve. Learn more about how together we can help you drive sales, customer service and marketing.​