Business SituationAviva needed the capacity to communicate with and engage all employees, but had no platform to do so. In 2007, Aviva set a strategic goal of ‘One Aviva, Twice the Value’, to unify the company under a single brand, worldwide.SolutionThe Aviva World global solution was based on Microsoft Office SharePoint® Online, which had been fully licensed for three years. It provides enterprise content management and search, including document management, web content records and rights management. It also allows the creation of wikis and blogs, and enhanced business intelligence with key performance indicator dashboards.ResultsOffice SharePoint Online offered a user-friendly global social intranet, which has vastly improved collaboration across the organisation. Aviva has achieved savings in project delivery and has developed a strategic business tool that will provide opportunity for further implementation of Microsoft technology. The software-plus-service model helped ensure efficient delivery, with a much lower demand on Aviva technical staff to support deployment.