​Business Situation
Repairing more than 150 computers a day, often on one or two hours notice, means that they must deal with three challenges.  First, they needed to ensure that the right engineer arrives at the correct location with the right parts to fix a broken PC. Second, they have to have an optimum level of spare parts in their warehouse: too few and they won’t be able to meet strict service level agreements with their customers; too many and they risk tying up valuable capital in unnecessary spares. Finally, the whole system had to link to their accounting software to ensure that customers were billed correctly.

Solution
Avanade implemented a Microsoft Dynamics AX system to improve the way the company managed engineer despatch and stock control for spare parts. The new software integrated with the existing accounts package, simplifying the paperwork.

Results
ServiceGruppen expects to reduce its operational costs by five percent thanks to improved automation, reduced manual data entry, better customer service, more efficient stock control and improved reporting.