CRM

As a global leader in delivering Microsoft Dynamics customer relationship management (CRM) solutions, Avanade can tailor a solution that fits your needs and improves every interaction your organisation has with customers. Managing CRM processes, from sales management to contact centers to marketing management, our solutions optimise the Microsoft Dynamics CRM 2011 platform for enterprise- and global-scale deployments.

Our industry-leading expertise and ongoing investments in innovation have made enterprise CRM process optimisation and true business transformation a reality for our customers.

Avanade takes a consultative approach and works directly with you to design a solution that meets your needs and objectives. Then we combine proven best practices with the strength, stability and power of Microsoft Dynamics CRM software to enable you to maximise your technology investments. Our Extended Solutions approach enables us to rapidly and cost-effectively extend the Microsoft Dynamics CRM platform to develop applications that are ideally suited to manage your specific business processes.

With more than 700 CRM experts in our global delivery network, we leverage our deep experience and a unique relationship with Microsoft to provide you with complete industry solutions, proven to realise results. With flexible delivery options, either on premises or in the cloud through Avanade Online Services (AOS) for CRM, we can work however works best for you.

Our CRM solutions are designed to:

• Differentiate the customer experience at every level
• Improve user decision-making and productivity
• Reduce the cost and risk of solution implementation and management
• Support the largest deployments with optimised performance
• Realise the fastest possible return on investment