Customer Experience is everything these days. And whether originated by direct marketing, online search, print ads, or social media, a customer’s first live interaction with your company often takes place in the contact center. In this moment of truth, agents have only a short time to establish a relationship and gain trust—and there is no room for mistakes.
watch this webinar to hear how Avanade is helping customers:
View our on-demand webinar to hear powerful discussions of applied leadership by some of the most tenured IT leaders in the industry. They share their POV on how CIO’s can further their growth and learn to change.Guest speakers Jerry Luftman, Professor / Founder Global Institute for IT Management, Harvey Koeppel, Executive Director Center for CIO Leadership and June Drewry, Co-Director, SE RLF Facilitator, Former Chubb, Aon and Lincoln CIO, will discuss fresh research on issues IT executives are focused on, the capabilities of the business savvy CIO and lessons of experience from the executive seat of power.Topics include:
The webcast is moderated by Michael Rochelle, Facilitator/Co-Founder, SW RLF Author/Editor, SIM Leadership Nugget, Business Development Director, Avanade, Inc.
Join long time RLF speaker and human resources consultant Dr. Alise Cortez in a discussion on finding and encouraging the engagement of our strengths and those of the ones we lead and love. How many times do you remember hearing throughout your life, "You have to get better at 'X'," or "You really need to learn to overcome 'Y' weakness"? Our culture seems intent to focus on what we need to improve, rather than what we naturally excel at. While we do need to understand and manage our weaknesses, we are far better served to have a firm understanding of our strengths and work to leverage them to the fullest in the work we do, especially as leaders. This webinar introduces the main concepts of Strengths-Based Leadership, which identifies three keys to being a more effective leader:
Platform as a service (PaaS) offers tremendous potential to accelerate organizational agility and lower cost. Avanade believes immediate value can be generated by moving pieces of an application rather than the whole solution. We call that "an edge application". Developing edge applications provides immediate value, lowers costs, and allows you to maintain control on security and data. We'll share the experiences of several companies that took an edge approach to existing solutions written in .NET, Java, PHP and COBOL. We'll share ideas and practices on utilizing Azure to get quicker access to data, to better collaborate with partners, suppliers, vendors and customers, and learn key developmental milestones in utilizing PaaS.