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Company Description
Friesland Bank, originating in Friesland, has existed for almost 100 years. The bank is independent and combines personal service with professional expertise. The target customers of Friesland Bank are individuals, companies, institutions and business people. In terms of balance sheet total, Friesland Bank is the seventh largest bank in the Netherlands. The bank strives to maintain long-term relationships with its customers.
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Case Study: New website improves customer contact
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Friesland Bank
Providing one of Europe’s oldest banks an online banking environment for today, and the future.
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Business Situation
Alongside personal contact, Friesland Bank uses many communication channels to reach customers, including its website. This website, however, did not fully meet the bank's requirements. It was out-dated, in terms of content and technology, and did not offer customers the opportunity to request or enquire about banking products online.
Solution
After conducting an internal evaluation, Friesland Bank selected a solution built on Microsoft SharePoint® 2007 and three expert SharePoint vendors were invited to tender for the development of a new website. Once the Avanade team had mapped out the entire situation, the building and delivering of the first sections of the website began. With the exception of the request forms, the entire set-up of the website was managed by Avanade.
Results
The Friesland Bank website is now more extensive and more interactive than ever before. Customers can order banking products online and get in touch easily. The website is completely harmonised with the other communication resources that Friesland Bank uses.
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