Business Situation
H3G is a fast growing company which needs to manage an incredible number of documents. Its challenge is to become a paperless organization. To do this it needs to implement an integrated Document Management System which enables document acquisition and management as well as facilitates collaboration. Initially this DMS implementation must cater for the needs of five H3G organizational departments, which are Human Resources, Administration and Finance, Services, Business Security and Legal.

Solution
Avanade developed a phased DMS project based on an intensive use of Microsoft Share Point Server. As project scopes are quite similar for each organizational area, 30% of the initial development results can be shared and reused to obtain synergies and reduce project risks and total investments. Avanade is also customizing the DMS environment so that it can be easily integrated with the soon-to-be-implemented CRM package (based on Chordiant, a H3G standard). For this reason, an analysis step has been included. This analysis addresses integration and issues related to matching customer and agent data with digital document metadata where documents are loaded via scanner. All this is supported by an automated procedure.

Results 

• A paperless organization, where documents can be accessed via SPS portal
• Fast and secure document distribution within the organization for collaboration purposes
• An IT platform and application environment which is ready for future evolutions of content and knowledge management
• Basic foundation to create an Intranet solution for document publishing and for CRM data access and distribution