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Hyatt - Collaboration Case Study
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Hyatt
Cloud Services enable communication, collaboration and savings for global hospitality company.
​Business Situation
​Hyatt operates over 400 global properties and provides IT services to over 350 domestic sites.  Managing a widely distributed IT infrastructure is a complex effort. Compounding the challenge is enabling  corporate communications and collaboration. Striving for continued improvement in systems performance and up-time, as well as greater access to facilitate organizational collaboration, Hyatt searched for alternatives to its current mail platform.
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Solution​
​After exploring options and evaluating the market, Hyatt moved to Microsoft Online. Hyatt intends to provide 57,000 employees, including 40,000  front desk agents, housekeeping personnel and other “deskless” workers this communications hub. The security provided by the cloud solution, along with a guaranteed service level agreements will allow Hyatt to provide improved customer service.  Hyatt and Avanade are jointly migrating the domestic organization. To provide support to Hyatt employees, Avanade  has also contracted to deliver value added services such as white glove support, end user change management and desktop engineering.
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​Results

Hyatt  migrated from Lotus Notes to Microsoft Online Services in just a few short months with the help of Avanade. While still early in the deployment, they anticipate many tangible benefits.  

  • SharePoint Online enables collaboration for the sales teams across  more than 350 domestic sites; Exchange Online can provide computer access to all employees
  • Improves collaboration and communication between Hyatt employees and customers to increase  customer satisfaction and generate new revenue
  • Supports the de-centralized IT model that allows Hyatt to manage more than 400 global properties
  • Improves employee satisfaction and enables productivity by moving to the Microsoft platform
  • TCO is anticipated to be reduced by 30% compared to previous system
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