Business Situation
NPower relies heavily on earned revenue to supplement its philanthropic support. The group found that it did not have the ability to forecast revenue accurately, nor could it rapidly respond to new business opportunities. The group stands to increase its business by implementing a system that allows users to efficiently manage both opportunities at new customers as well as opportunities within existing customers.

Solution
Avanade implemented Microsoft CRM to provide both specific and complete background information on clients and donors as well as a full view of past company client/donor interactions. The Avanade team of MBS consultants analyzed business requirements to ensure the implementation addressed the organization’s business needs. The team then configured the software accordingly and provided the company with a cost-effective deployment and integration path.

Results 

• Consultants and management have a more complete view of the customer
• NPower NY is able to identify and manage consulting and fundraising opportunities more efficiently
• NPower NY more efficiently manages client and prospect communications
• The organization is encouraging other branches as well as its clients to use Microsoft CRM technology