SolutionThe tool Avanade developed to address this need is the SITA Extranet. The extranet is used as a communication tool to manage enquiries sent through from customers (BCC ratepayers), to track the life cycle of these enquiries and produce dynamically generated reports based on the information gathered by the extranet.
ResultsThe successful extranet solution has provided a single point where BCC enquiries are managed, reports viewed and documents shared.