The overall business challenge for Systembolaget is to constantly develop their retail chain and at the same time perform cost-cutting to meet decreasing volumes. The existing cash register system is outdated and needs to be replaced to meet new regulations and support a more modern way of working. The introduction of self-service stores increases the need for new routines and office systems.
Systembolaget hired Accenture and Avanade to develop a new customer service application which will be used in all Systembolaget’s cash registers in Sweden. The application includes a smart customer order system for rapid order placement using a web interface. By using the Avanade Connected Architectures for .NET (ACA.Net), Avanade delivers a solution that is easy to maintain and adaptable for future needs. ACA.Net is a powerful framework for Service Orientated Architecture, which together with SQL Server Integration Services will provide Systembolaget with a good integration platform for the future.