Business Situation
Facing customer demands for shorter delivery lead times and impending business growth, Intermech needed to implement an integrated Supply Chain Management (SCM) solution to better streamline operations and manage business growth. The new system must have the capabilities to enable just-in-time inventory, cut material wastage, streamline the company’s manufacturing lead-time and improve overall business competitiveness. As a strong advocate of using technology to enable business innovation, Intermech wanted to enjoy the 360-degree visibility offered by Radio Frequency Identification (RFID).

Solution
After a thorough evaluation, Intermech selected Microsoft Dynamics™ AX to maximize its technology investments. Besides Microsoft Dynamics’ familiar and user friendly interface, AX was selected for its reputable brand name, comprehensive functionalities, low total cost of ownership, superb technical support and most importantly, its RFID capabilities. The system was implemented by Avanade Asia Pte Ltd (Avanade), a leading Microsoft Gold Certified Partner within six months. 

Avanade worked closely with Intermech to develop the RFID application. Our deep understanding of Intermech’s business processes and supply chain operations combined with extensive expertise on Microsoft Dynamics™ AX, enabled Avanade to serve as a strategic technology advisor, helping Intermech implement IT initiatives that successfully support their larger business goals.

Commending the Avanade team, CE Tan General Manager, Intermech Machinery Pte Ltd said, "Avanade impressed us by their willingness to listen and understand our business requirements. With their dedication and extensive knowledge of Microsoft products, they were able to give us excellent service. We greatly appreciate their full support.”

Results
By integrating RFID with Microsoft Dynamics, Intermech is able to gain real-time inventory visibility, increase stock take accuracy by almost 100%, reduce labor resources for stock take by more than 90%, cut material wastage by 50% and enhance stock pick and pack efficiencies – all contributing to faster order fulfillment and greater customer satisfaction.