Now, with a unified view of customers, service workers can easily identify callers and review history prior to answering calls. The solution has improved information integrity, allows for more efficient management of customer issues, simplifies reporting, and empowers sales leaders to accurately track performance and campaigns. Mobile capabilities enable sales representatives to map out customer visits and plan activities in a time-efficient way.
The Work Redesigned Difference
- Customer care representatives easily review customers’ profiles and history so they can proactively greet customers, understand their needs and efficiently handle requests.
- Sales representatives spend more time interacting with customers and building relationships, rather than manually updating customer data via spreadsheets and email.
- Dealers and retailers enjoy a positive customer experience by communicating with well-informed workers.