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Etera
Efficient, easy sales support for pensions company with Microsoft SharePoint®
​​​Business Situation
​Etera needed a new sales support tool that worked with the rest of their Microsoft infrastructure. They needed it to improve the sales process and provide better customer service. Etera already used a tool using non-Microsoft technology.
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​Solution
​Avanade proposed a solution that was perfectly aligned with their Microsoft-based enterprise architecture. This maximised the benefits of ‘out of the box’ Microsoft technology and promised a good level of reusability.
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​Results
​The new sales support tool allows sales staff to interact more efficiently and productively with customers, increasing sales and customer satisfaction. In addition, the project has allowed Etera to move a significant part of its sales IT function to the Microsoft platform, in line with the company’s IT strategy.
begin quotation   We chose Avanade because they had all the necessary competences for our Microsoft based IT landscape. Avanade was able to deliver a quality system within agreed budget and schedule. Cooperation was efficient and flexible, and we were able to achieve our business objectives.  end quotation Helena Sorri Chief Information Officer, Etera
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