Progressive Companies Accept New Work Approaches, Apply new Business Processes and Realize Results SEATTLE – Jan. 29, 2013 – Avanade, a global business technology solutions and managed services provider, today released results from a global survey of nearly 600 C-level executives and IT decision-makers in 19 countries. Research findings show that widespread use of consumer technologies in the enterprise are having a sweeping impact on traditional ways of doing business and the results companies can achieve. Traditionally, technology use at work has been dictated by business requirements. Executives authorized technology purchases based on corporate needs and objectives. For example, new regulations led to email archiving systems and bigger customer rosters led to centralized customer relationship management (CRM) systems. More recently, this dynamic has shifted from enterprise-driven to employee-driven technologies, especially in the area of mobile devices and consumer technologies.Business are Enabling Consumer Technologies Rather than shut out mobile and consumer technologies, Avanade’s survey shows companies are not only embracing these technologies in the workplace, they’re enabling them.
Progressive Companies are Realizing the Most RewardThe most progressive companies that are redesigning how work gets done are building entirely new business processes around these trends to reap new benefits. Avanade calls this “Work Redesigned.” According to Avanade’s research:
These same progressive companies – businesses that have enabled emerging mobile and consumer technologies and have established progressive policies and business processes to support them – are seeing measurable impact and positive results on profitability, product development and employee satisfaction. More specifically Avanade’s research reveals these companies are reporting:
Mick Slattery, executive vice president, Avanade Global Service Lines, said, “The nature of work and how business gets done is going through a transformation. Consumer technologies in the workplace are a significant catalyst for this transformation. Executives are capitalizing on the opportunity these technologies offer by adjusting business processes and updating policies with measurable results in areas such as customer service, profitable growth, happier employees and bringing new products and services to market faster.”Closing the Business and IT GapAvanade’s research also uncovered a significant gap in views between business leaders and IT regarding the role of mobile and consumer technologies in the enterprise. The disconnect between C-level executives and their IT staff may be the biggest factor limiting more widespread redesign of business processes enabled by mobile and consumer technologies. Security is often a chief concern with new technology adoption. However, security concerns reveal a disconnect between IT decision makers and business executives.
Successful companies are bridging these two views to achieve the best results. “This disconnect is not uncommon – executives see opportunities with new technologies while IT seeks to protect the company’s assets,” added Slattery. “Our experience shows us that the type of transformation these technologies can deliver must start with a close partnership between business and IT leadership.”