Avanade, Microsoft, AT&T and Nokia, Partner to Enable New Mobile Tools for Flight Attendants for Increased Productivity, Personalized Customer Service and Better In-Flight Operations.
SEATTLE – Aug 22, 2013 – Avanade, a global business technology solutions and managed services provider, is helping Delta Air Lines, one of the world’s leading airlines serving more than 160 million customers each year, to improve its customer experience through an advanced mobile in-flight sales and service solution based on the Avanade Mobile Airline Platform. This end-to-end retail platform for airlines, jointly developed with Avanade’s parent company, Accenture, combines Microsoft Dynamics for Retail software with Avanade’s Connected Stores solution to help airlines improve how they serve customers while creating opportunities for new revenue. Avanade has integrated the solution into Delta’s operations and will provide ongoing support, maintenance and solution enhancements for the next three years.
With this mobile solution, more than 19,000 of Delta’s flight attendants across the globe will each receive a Nokia Lumia device powered by Windows Phone 8 – operating over Wi-Fi and AT&T’s 4G LTE network – equipped with Avanade’s Mobile Airline Platform application utilizing Microsoft Dynamics for retail mobile point of sale.