Accenture and Avanade were engaged to deliver Microsoft Dynamics™ CRM 4.0 to FINN.no, the largest online marketplace in Norway.

​Accenture has been involved since early 2009 helping FINN redefine the overall sales process, and Avanade since early 2010 when Dynamics CRM 4.0 was selected as the platform.

​Custom reports, account 360 views, contract templates etc. were also parts of the delivery to support management process insight. Together with AX, CRM provides the basis for a data warehouse FINN is currently developing. The roadmap for CRM at FINN includes integrating with more systems, introducing a larger external sales force to CRM to increase market push, continuous improvement of the processes, reports, tools etc., and upgrading to CRM 2011.