Business Situation

Pirelli wanted to understand its customers better so that the company could provide customers what they need in the shortest time frame possible and gain the competitive advantage. The company also wanted to increase profitability through stocking only the minimal amount of product needed in plants.

Solution

Avanade created a Web B2B solution with a connection to SAP that has order confirmation and check of availability capabilities. The solution will be available more than 99% of the time and orders can be placed in less than 60 seconds. Avanade also modified existing applications to enhance the ability to keep tabs on stock level, car fitment, previous or preferred orders, personal statistics on back ordera, and promotions.

Results

• Reduction in order time from five minutes to less than one minute because of the graphical interface and usability work
• Orders via the Web should increase dramatically