Business Situation

The overall business challenge for Systembolaget is to constantly develop their retail chain, while at the same time perform cost-cutting to meet decreasing volumes. The existing cash register system was outdated and needed to be replaced to meet new regulations and support a more modern way of working. The introduction of self-service stores increased the need for new routines and office systems.

Solution

Systembolaget hired Accenture and Avanade to develop a new customer service application to be used in all Systembolaget’s cash registers in Sweden. The application included a smart customer order system for rapid order placement using a web interface. By using the Avanade Connected Architectures for .NET (ACA.Net), Avanade delivered a solution that is easy to maintain and adaptable for future needs. ACA.Net is a powerful framework for Service Orientated Architecture which, together with SQL Server Integration Services, will provide Systembolaget with a good integration platform for the future.