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Did you know… 54% of buyers say they would be willing to spend more with a company for a better customer experience? CEOs say that Customer Experience Management is their #1 IT investment priority to improve business. 

Today, CRM is about responding faster to customer needs, unlocking new value and redefining customer engagement through the digital customer experience.

As the world’s leading provider of Microsoft Dynamics CRM, we help you see, manage and deliver the right experience with solutions for marketing, sales management and customer service to improve customer understanding, reduce costs, and delight your customers.

CRM Goals
Working with hundreds of customers globally across 19 industries, we help redefine the customer experience to help you do things like:

  • Get a single view of the customer and stop working in silos
  • See, understand and apply customer “moments of truth”
  • Personalize customer offerings and experiences
  • Improve customer self-service
  • Manage omni-channel interactions with customers
  • Drive consistent business processes to control costs

CRM Results Delivered
Avanade helps more companies than any other Microsoft Dynamics CRM provider, delivering impacts that matter, such as:

  • Customer growth of 4X (while shrinking required sales staff)
  • Pay back periods in as little as 5 months
  • Doubling sales in less than 3 years
  • Reducing sales resources (costs) by as much as 90%
  • Converting millions of customer records into a single client system
  • Supporting hundreds of marketing, sales and service agents…all at once
  • Increasing campaign response and conversion rates
CRM for Marketing
Convert leads to sales, at speed and scale
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CRM for Sales Management
Combine your sales team and our technology to sell more, faster
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CRM for Contact Centers
Improve the customer experience for higher satisfaction and loyalty
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Custom Solutions for CRM
Put the power of Dynamics CRM to work for your unique business processes
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CRM with Speed & Flexibility
Companies with high-performance marketing, sales and service teams know how to integrate their knowledge of markets and customers with their technology and processes across channels and customer touch points, at scale and speed. 

With over 700 CRM experts around the world, Avanade offers solutions tailored to your unique needs.  Choose how to deploy your CRM solution – onsite, online, or a hybrid.  Or, Avanade’s managed services model can also provide the methods, tools and processes you need through our global delivery network.
Customer Impact
Avanade has delivered results for more than 150 enterprises across multiple industries.

Developing one system for a 360° view of customers
“Our challenge {prior to Accenture} was that we had different CRM systems…now we will have better control of our sales activities and increase customer loyalty.” Erik Sjøblom, Vice President, CRM, Storebrand
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Scaling the CRM system for growth
“Our new standard environment will enable us to absorb newly acquired companies much more quickly in the future.” Adrian Jesinghaus, CIO, Azelis
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More information, better processes and improved performance could be just around the corner.

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