Intelligent Business Applications, Transforming Industry

As COVID-19 has impacted businesses and consumers worldwide, organisations must rethink how they do business. Whether that’s keeping employees safe while empowering them to do their jobs well, offering empathetic customer care, or building resilience into core operations, organisations must find a way to respond, reset and renew for the future.

That’s where enabling technologies like Microsoft Dynamics 365 and Microsoft Power Platform come in. Dynamics 365 unifies traditional CRM and ERP capabilities, empowering employees to efficiently deliver a consistent, personalised customer experience from acquisition through to sales, fulfillment, and service. And Power Platform can help accelerate business and innovation with rapid low-code solutions that analyse data, automate processes, build virtual agents, and create apps that solve business problems.

We use our industry-leading expertise to accelerate digital transformation and develop and deliver solutions in industry sectors across the globe. Many of our unique solutions are featured on Microsoft AppSource. With Avanade, Dynamics 365 and our custom solutions, you can:

  • Reinvent your customer experience strategy
  • Optimise your business process services
  • Define and track the value you create with your business applications


Our business applications solutions are available on-site, in the cloud or as a hybrid system:

  • Customer Experience Strategy Reinvention
  • Business Process Optimisation Services
  • Business Application Implementation Services
  • Benefit Tracking & Value Realisation Services
  • Digital Marketing (Adobe, Sitecore, Dynamics 365, Episerver)
  • Digital Sales and Service (CRM), including Connected Field Service and Intelligent Contact Centre
  • Finance and Operations (ERP)

Here’s a sample of some of the industries we’re helping shape

Avanade Intelligent Enterprise Solutions program

Avanade’s solutions to industry challenges enable digital transformation and business insight.

Avanade’s Intelligent Enterprise Solutions (AIES) Program

Our Avanade Intelligent Enterprise Solutions program is a global Avanade team and investment strategy that fuses the products, assets and knowledge of Accenture, Avanade and the Microsoft ecosystem to deliver business process driven digital transformation for our clients.

The solutions are industry-specific and cross-industry configurations developed using the Dynamics 365 platform. They are designed to help you rapidly deploy leading business practices enabled by innovative digital technology.

In addition, we provide clients with 24x7 ongoing management and support through our managed services capabilities.

Client Stories

We’ve helped companies in multipole industries realize results from our Dynamics 365 solutions. Here’s just a sample.


Intelligent business applications offer new solutions for traditional ERP and CRM. Get the latest insights.

Benefit from our Dynamics 365 expertise

Avanade is well equipped to deploy your global implementation of Microsoft Dynamics 365.

  • Together with Accenture, we’re the world’s largest Dynamics 365 partner.
  • Avanade has been recognised as a leader in The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019
  • Avanade has been awarded Microsoft Global SI Alliance Partner of the Year 15 times – more than any other partner - and recognized with 8 awards in 2020 including Microsoft 2020 Global Connected Field Service Partner of the Year and Global AI and Machine Learning Partner of the Year.
  • Avanade recognised as Microsoft 2020 Global Partner of the Year Finalist for Modernise Finance and Operations and 2020 Finalist for Power Apps and Power Automate.
  • We have over 2,000 Dynamics experts – many with the highest levels of Microsoft certification.
  • We offer extensive multi-platform expertise in the complete Microsoft technology stack and ecosystem.
  • Our deep vertical and micro-vertical industry expertise based on 30 years of Accenture industry experience and our industry-specific business process modeling and implementation methodology enable faster time to value and lower total cost of ownership.
  • We offer exclusive add-on products featured on Microsoft AppSource, the new Microsoft online store for certified software applications pre-configured for Microsoft Azure.
  • Our Advanced Technology Centers and exclusive International Rollout program combine the benefits and scale of a global workforce with the consistency and collaboration of a local team
  • Our Managed Services solutions for Dynamics 365 enables you to operate efficiently and innovative at scale.
  • Together with Accenture, we are the 2017 IDC MarketScape worldwide leader in Microsoft Implementation Services.
  • We have received the prestigious Microsoft Dynamics Inner Circle Award for 13 consecutive years. The award recognises an elite group from the top echelon of Dynamics strategic partners across the globe.


Microsoft partner of the year award

Next steps

Find out more about intelligent business applications for your industry.

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