Canadian Red Cross implements Dynamics AX to improve service
Interview with Almin Surani, CIO, Canadian Red Cross
Service businesses need to design, manage and control operations, budgets, staffing and execution, and provide visibility over the entire process. Without this visibility, you can’t produce the timely and accurate information you need to consistently drive customer satisfaction – not to mention profitability.
To make smarter decisions faster, service organisations need to mine and assess the data that blends both financial and client-specific facts to understand which clients and projects are most worthwhile. Microsoft Dynamics 365 supplies the end-to-end modern, integrated platform in the cloud that will provide leaders across your organisation with one source of the truth.
Avanade Intelligent Enterprise Solutions for Service Industries is our implementation program for service organisations – delivering more value, faster, with less risk and at a lower cost. Our proven approach bridges the gap between business and technology, by using best-practice business processes.
“Our program team is a three-legged stool: the business, IT and Avanade."
To be successful service organisations need to become Intelligent Enterprises.
Research from Forrester indicates Avanade is well positioned to help businesses use D365 CRM and ERP to become future-ready.
Find out more about how Avanade’s Service Industries solutions can make your business an intelligent enterprise.