Intelligent business applications
Elevate customer engagement, service and business operations with Microsoft Dynamics 365 ERP, CRM and our award-winning Microsoft expertise.
Accelerate your business transformation
Transforming industry with business applications
We offer strategic advice and technology solutions that span sales and marketing, intelligent customer service, connected field service, customer insights, modern finance and operations, and supply chain and ecommerce.
Avanade’s Intelligent Enterprise Solutions programmes fuse products, assets and knowledge to create industry-specific and cross-industry configurations developed using Microsoft Dynamics 365.
Dynamics 365 unifies traditional CRM and ERP to create integrated business applications that empower employees to deliver consistent, personalised experiences from acquisition through to sales, fulfilment and service.
Dynamics 365 – intelligent business applications
Finance and operations – ERP
Drive operational efficiency, agility and intelligence
To keep pace with global change and disruption, organisations must embed agility and intelligence with a finance and operations or Enterprise Resource Planning (ERP) system that enables resilience, innovation and digital transformation.
A cloud ERP like Microsoft Dynamics 365 enables employees to gain crucial insights and work more efficiently while connecting across your enterprise ecosystem.
Our global teams help you upgrade, integrate and maximise value from ERP investments through technology expertise, industry knowledge, IP and accelerators, providing you with consistency and reliability from your enterprise resource-planning solutions.
Intelligent Sales: Accelerate Revenue Generation
Imagine what your sellers could do with more time to sell
Move your CRM beyond sales management and into an AI-powered sales companion. We help sales teams take control of the sale, accelerate revenue generation, and sustain growth. Empower your sales teams with AI driven insights, next best action recommendations, coaching and automation. Remove the burden of CRM sales follow-up, opportunity management and admin to free your sellers to do what they do best, increase win rates and accelerate revenue growth.
Modernise service
Drive growth through customer loyalty and advocacy
In an increasingly competitive world, organizations risk losing customers through poor service experiences and an inability to quickly solve issues. High employee attrition, inefficient processes and costly legacy technology are tough to overcome in the fight for loyalty.
You can improve customer satisfaction and deliver market leading experiences with the power of AI, streamlined processes and service teams that are empowered to help customers resolve issues across channels.
Microsoft Copilot for Sales and Service
Supercharge customer engagement
Elevate customer experiences with Copilot to increase sales and customer satisfaction. In the era of AI, we can guide you from readiness to value, helping you unlock the potential of Microsoft Copilot for Sales, Service and Field Service.
We can help to enable your sales and service teams to spend more time with customers, improve relevance with every interaction, solve customer issues faster and improve satisfaction rates with our range of Copilot services.
Customer insights
Seamless experiences start with data
Customers demand more and their expectations continue to rise. To provide customers with a seamless, personalised experience, you need to understand them better than ever. That requires a modern, data-driven and omni-channel analytics approach that enables you to uncover insights in the era of generative AI.
Through a comprehensive set of platforms and proven approaches, we can help you gain valuable insights across channels. Avanade’s solutions can put you on the path to true customer intimacy – and help you create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.
Industry solutions
Energy and utilities
Maximise sustainable production and reduce downtime through operational excellence, while supporting worker safety and productivity.
Financial services
Enable insight and innovation with intelligent business applications to grow your bottom line.
Health
Deliver personalised, digital patient engagement.
Manufacturing
Take a process-centric approach to your intelligent transformation.
Retail
Provide a seamless experience to customers across all channels.
Service industries
Gain a single, integrated view of your organisation.
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