Create a proactive field service operation that improves experiences for employees and customers

Providing superior customer service and exceeding customer expectations is critical for brands to survive in today’s switching economy. But how can organisations evolve their field service operations to be more intelligent, predictive and capable of offering a differentiated experience to modern consumers? Customers whisper about their experience frictions on various channels while their assets silently convey performance. Together, they’re collectively screaming for help - and leaving a trail of invaluable data behind.

To deliver improved EX and CX, organisations can use data wrapping and intelligent technologies like AI and IoT, embedded in modern CRM, to identify these whisper patterns and turn them into tangible action for field service employees.

Avanade field service guide

Accelerate to future-ready field service now. To get started, read our high-impact field service performance guide for recommendations on wrapping data effectively and using AI and machine learning across service lines to empower employees and provide exceptional CX. Typical outcomes include:

  • Pre-emptive service that eliminates downtime or disruption altogether
  • Faster first-time service call resolution
  • Better products and services
  • New service-based revenue opportunities

Next steps

Find out how our insights can be applied to help your business realise results.

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