Loading...

Why customer service often fails - and how it can succeed

Brand promises communicate what customers can expect from a company’s products and services. And of course, every brand claims to offer an excellent service experience. However, reality often looks different. Way too often we are confronted with ill-informed service staff, poorly organized visits from field service technicians and wasted time being on hold in support hotlines.

In the webinar we embrace these service mistakes and learn from them.

- Together with Prof. Klemens Skibicki we take you on a trip through the ups and downs of daily service business. In his keynote he outlines both: How to miss customer expectations and how to master their requirements in a digitally enabled service approach.

- You also get a gripping insight into the new possibilities Mixed Reality offers to improve your customer service.

- The Mixed Reality, Field and Customer Service demos show you different interaction scenarios, you will be able to experience the customer value of these technologies at first-hand.

Join the journey through the world of customer service opportunities and failures.

Watch Now

    Speakers

     

    Klemens Skibicki 

    Professor Klemens Skibicki
    Cologne Business School

    LinkedIn 

     

    Alexander Meijers 

    Alexander Meijers
    Global XR Tech Lead at Avanade

    LinkedIn 

     

    Kerstin Elselt bio 

    Kerstin Eiselt
    Sales Executive, Avanade 

    LinkedIn 

    Insights

    Guide – Rethink Virtual Agents

    9 considerations for virtual agent success

    Client Story – Zurich Insurance

    Greater customers confidence and security with cloud services

    Client Story - ABB Turbocharging

    Engineers use Mixed Reality and Remote Assist to solve problems in the field

    Next steps

    Find out how our insights can be applied to help your business realize results.

    Share this page