How to assess your organisation's commerce maturity
Assess your organisation's commerce maturity to understand how to provide a better customer experience.
Increase sales and customer loyalty
COVID-19 has accelerated a global increase in e-commerce, enabling brands to reach customers and continue selling products and services 24/7. And contactless commerce options like Buy Online, Pick up at Store have enabled businesses to keep their employees and customers safe while fulfilling orders in a different way.
With our deep understanding of the end-to-end customer experience (CX), we’ll help you rethink e-commerce and be ready for whatever the future brings.
Benefits that will delight your customers
We'll partner with you to deliver modern commerce experiences that are:
- Smart. We’ll optimise your CX using deep analytics, machine learning, AI and experience design to increase sales conversions and improve profitability.
- Connected. We’ll create seamless experiences across all channels, integrating powerful new technologies such as augmented and virtual reality and digital assistants.
- Loyalty-driven. We’ll link your sales, marketing and service touchpoints to continually build and nurture individual customer relationships.
- Captivating. We’ll transform your customer transactions into extraordinary brand experiences through human-centered design.
- Innovative. We’ll keep your digital offering in line with changing consumer demands and purchasing behaviors using cloud services and DevOps.
Embracing the new: The heart of our approach
In addition to getting the most value from commerce technology platforms like Sitecore, we help you:
- Support changing consumer behaviors with new business models.
- Create breakthrough revenue-generating digital experiences.
- Implement internal culture and change management to empower a customer-centric vision.
- Stay secure and compliant to retain customer trust.
- Scale e-commerce operations to accommodate demand, using the flexibility of the cloud.
We can also run your commerce program for you with our managed services.
Award-winning customer experience expertise
We understand how to help you design, create and manage omnichannel commerce experiences that drive sales and customer loyalty.
We help clients do this at scale, powered by:
- Digital strategy experts
- Best-of-breed technology partnerships with Adobe, Episerver and Sitecore
- 700-plus UX professionals around the globe
- 38 LUMA Human-Centered Design practitioners
- Award-winning and Microsoft-acknowledged leadership in ERP and CRM to connect marketing, sales and service experience
Helping Subway serve up the ultimate loyalty experience
Dan Larkin showcases the work done for Subway to transform its brand experience powered by personalised marketing.
Accelerating Volvo Cars’ commercial and customer experience performance
Volvo increases global car sales by 7% and customer numbers by 48% with an online car configurator.
AGL uses digital to differentiate
Online customer experience enriched via agile with Sitecore, Microsoft Azure.
