Improve customer loyalty while being more efficient

To do what matters, organisations must empower their employees to deliver a proactive and personalised customer experience. We tackle this challenge by providing your sales teams, call center employees, and field service professionals the power of modern digital channels, predictive analytics, and consolidated insight, so they can work together with a shared view of each customer. And we help them collaborate remotely to solve or prevent customer care issues at speed, from anywhere.

By co-creating personalised, relevant experiences for your customers across the entire lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies like reduced call volume and faster first-time-fix rates.

"It has been really amazing to see how quickly our people got to grips with the system. On the day it went live, they were working with it within a few hours. Ten years ago, when we switched to the previous system, it took at least two years before we were able to work with the solution without any problems."

Jolanda van de Meer Product Owner, Eneco

Our approach enables modern selling and service

Brian Benson


Customer Service (CRM): Personalised, intelligent solutions

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. We can help you differentiate your brand with Microsoft Dynamics 365 for Customer Service by:
  • Harnessing built-in intelligence for faster, more personalised service that adds value to every interaction
  • Putting AI to work in customer care, delivering automated AI-driven “intelligent conversations” with customers to increase satisfaction and reduce costs


Brian Benson


Sales (CRM): Gain insight, automate, engage and drive growth

We can help you go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively and win more deals. Thanks to our global footprint, shared knowledge and size, we can help you enable modern selling by:
  • Migrations and transitions from expensive and ineffective legacy and modern CRM systems
  • Executing large-scale and extremely complex CRM implementations at speed


Brian Benson


Field Service (CRM): Intelligence and practicality for the field

Together with Avanade, you can deliver a seamless, end-to-end service experience with Dynamics 365 Field Service.

Our team can help businesses:

  • Drive field service effectiveness through IoT automation
  • Utilise AI to drive more accurate predictive maintenance
  • Drive adoption through a total programme approach with equipment360TM


Solution Planning


Configure Price Quote (CPQ): Intelligent selling and integrated quoting

Maximise revenue generation across all sales channels with the help of intelligent and guided selling, CPQ solutions, tailored proposals, visualisation, and order integration.

Our experts help businesses:

  • Improve configurable selling
  • Launch products to market faster
  • Reduce quote times from weeks to hours
  • Present high-quality proposals in a fraction of the time
  • Reduce the risk of missing potential business opportunities


Our global sales and service expertise helps you realise results

Avanade is the world leader in Microsoft Dynamics CRM implementations because we provide leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and strategic partners needed to speed up time to value, and our global design studios are on point to deliver intuitive digital experiences.

In addition, our 2,600+ dedicated sales and service specialists offer key industry experience and the highest technical certifications in Microsoft technologies. We can implement or even run your digital sales and service solution, either for you or as a managed service.

Among our expertise:

  • Forrester named Avanade a leader in The Forrester Wave™ Microsoft Business Applications Services, Q4, 2021, received the top score in the current offering category.
  • Avanade was recognised by HFS as a leader for Dynamics 365.
  • IDC named Avanade and Accenture as market leaders for our work in implementing Microsoft solutions.
  • Avanade has been awarded Microsoft Global SI Alliance Partner of the Year 17 times – more than any other partner – and recognised in 2022 as Microsoft Global Partner of the Year for Dynamics 365 Customer Service & Field Service, Global Partner of the Year for Dynamics 365 Customer Insights & Marketing, and Global Partner of the Year Finalist for Dynamics 365 Sales and Digital Transformation, among others.
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Avanade and Austrian Post worked together to implement the company’s CRM system to improve support for customers.

Next steps

Find out more about the potential for connected sales and service to transform your business.

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