Your field service workforce may be your biggest, untapped value

Your field service workforce meets with your customers far more frequently than your sales reps. Across time, your field workforce has more access, more face time, stronger relationships, and deeper trust built with your customers when compared with anyone else in the organisation—and they know more about your customers than anyone else in your company does. You could be doing more to leverage all of that.

It’s time to transform the role of field service from reactive problem-fixers to key innovators.

Our on-demand webinar addresses how, with the right tool set, you can help your workforce to:

  • Proactively identify issues and build customer trust.
  • Identify opportunities for upsell, or cross-sell high value services.
  • Develop new skills with digital technology.
  • Feel empowered to do what’s best for the customer and increase their job satisfaction.
  • Better service customers, going beyond meeting expectations to creating delightful experiences.

Register to access our webinar, The key to transformation is your field service workforce, to learn how Microsoft and Avanade are enabling companies to unlock the hidden value in their field service workforce and develop innovative business models, with the help of Microsoft Dynamics 365 for Field Service.

Next steps

Get in touch to find out how we can help you transform your field service experience.

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