Retailers all had to consider how to move ahead, how to transform their organisation to meet the continually changing retail landscape and, wherever possible, innovate while doing it.
Based on client conversations, we’ve identified three areas where you will want to rethink the way you operate to renew and grow your retail business:
- Workforce empowerment
- Supply chain resilience
- Customer care agility
Rethink the way forward
5 priorities to guide retailers through the pandemic and emerge from it successfully.