Modernising Health: Patient Access and an Omnichannel Approach
Patient access to healthcare sets the baseline for all encounters within the industry. With the surge in consumer-driven healthcare, patients want to be able to access services when they want and need them.
Different populations and communities require different options for care, and only a reduction of barriers can lead to real improvement. Providing secure, reliable patient access to information remains a concern, driving the need for a modern system that utilises a 360-degree view and a personalised proactive patient outreach.
- What systems need to be in place to match patient appointments against available practice capacity quickly and safely?
- How can improvements to data models and systems enable more convenience, affordability and comfort?
- How can innovations to patient portals, mobile apps, and other technology solutions deliver a better experience?
Executive Summary
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Speakers
Rob Hazelton
Global Industry Lead, Health and Life Sciences, Avanade
Christiana Voelker
Health Industry Lead, Avanade
Amy Berk
MSN, RN, Director, Population Health, Microsoft