How can a retail bank transform its workplace?

Retail banks want to differentiate around the customer journey. Transforming the workplace is the way to do it.

Our approach enables employees to offer a better banking experience through modernised platforms, a reimagined banking culture and optimised operations. This is what workplace experience (WX) is all about.

A great WX is no longer a nice to have, it’s a must have. According to MIT CISR, those companies that get this right generate better margins, faster time-to-market and greater ability to change. Customer satisfaction and innovation doubles and profitability increases by 25%1.

(1)“Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Centre of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017

From our experience there are three elements for success:

retail banking workplace experience

“Working together in an agile way and creating flat hierarchies requires a different culture and new policies. So, our focus was not only the new technology, but also change management. [Avanade has] a lot of experience in the field of change management and the requisite practical knowledge for the implementation."

Wolfgang Hausner Senior Project Manager, Raiffeisen Bank International

To learn more, read our Point of View on WX for retail banks.

Transform your technology

Avanade helps transform our banking clients to not only exist in this digital world, but to exceed customer expectations and differentiate themselves from their competitors. We do this by focusing on three key areas:

  1. Modernize your legacy IT
  2. Optimize your operations
  3. Reimagine customer experience

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Profitable banking: How to digitise successfully

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Transformed banking: How to digitise completely

How DBS bank changed from a government department to a commercial entity.

“Bringing on Pepper to assist and delight our customers will help us learn what is possible. It’s yet another way ATB is demonstrating our commitment to transforming banking and identifying and employing cutting-edge technologies to enhance our customer experience.”

Sandi Boga Senior Manager of Innovation, ATB Financial

Our banking expertise: Top banks rely on us

Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.

That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.

Future Ready. Now. Banking Point of View

How to adapt quickly to new market forces and new competitors to become Future Ready. Now.

Redefine the retail banking workplace

Delivering a better retail banking experience is the way to differentiate. Transforming the workplace is how to do it.

Out of the dark, not out of the blue

Remove the burden of legacy banking systems and embrace the potential of modernised IT.

Here’s why everyone’s talking about digital transformation

Explore the facts and figures for banks on our infographic.

The Avanade Agile Advisor Platform

Put powerful investment-analytics capabilities in the hands of your advisors.

Digital Marketing

Create innovative brand experiences that entice new customers and build loyalty.


Transforming businesses into digital enterprises, whatever the industry.

Next steps

Find out how we can help your bank undergo digital transformation.

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