Great customer experiences don’t happen by accident. Start the next phase of your CX Trek!
Based on where many companies are in their customer experience trek, Avanade has created a series of workshops to accelerate progress. To get started, choose the workshop that works best for you based on your CX Trek phase!
Digital Foundation and Digital Innovation workshops
An energetic and productive day-long workshop designed to help your team build value for your organisation leveraging the power of data and visualisations. We’ll work along-side you and your teams to create a prototype set of usable reports and dashboards to take back to your organisation. You will be ready to share these reports with your organisation for sharing and interpretation by others.
A 1-3 week review and assessment of the organisation’s readiness for a successful customer experience transformation – its culture, strategy, work flows, roles, governance and overall change readiness. We will help you align your people and organisation to realise your customer experience vision and strategy. Learn more.
Digital Empowerment workshops
A three-week review to identify user data, segmentation, and personalisation gaps and opportunities. You’ll receive implementation recommendations to deliver relevant content to impact business goals.
This 2-4 week engagement provides actionable insight to personalise your customer experiences. We compile your various data sources, explore and analyse the integrated data, and run data mining and machine learning to search for insights so you can make informed decisions.