Zones redefines the workplace experience

Business Situation

Zones’ workplace technology foundation didn’t support its ambitious financial and growth goals. The legacy CRM application was cumbersome to use and did not deliver the advanced capabilities required to drive solution-selling behaviour or provide sales tracking.

Zones turned to Avanade to get the project on track.

"Technology is changing all the time. Now we have the digital foundation and framework to take advantage of opportunities as they arise."

Anwar Jiwani SVP, Operations and CIO, Zones

Solution

Avanade helped Zones integrate Dynamics CRM 2015 Sales and Service modules with the legacy ERP and eCommerce systems, as well as a new custom order management solution. Over 10 million records were migrated leveraging Scribe Software and Microsoft SSIS.

Avanade helps deploy this digital sales and service solution to 1,600 employees in four months.

Results

With the new digital sales and service platform, Zones has gained workplace capabilities to improve productivity and customer service. Zones is now better able to manage the extended customer experience landscape, from order management workflow to integration with ERP and e-commerce systems all from a single user interface.
Zones

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