Great customer experiences don’t happen by accident. Start the next phase of your CX Trek!
Based on where many companies are in their customer experience trek, Avanade has created a series of workshops to accelerate progress. To get started, choose the workshop that works best for you based on your CX Trek phase!
Digital Foundation and Digital Innovation workshops
An energetic and productive day-long workshop designed to help your team build value for your organization leveraging the power of data and visualizations. We’ll work along-side you and your teams to create a prototype set of usable reports and dashboards to take back to your organization. You will be ready to share these reports with your organization for sharing and interpretation by others.
A 1-3 week review and assessment of the organization’s readiness for a successful customer experience transformation – its culture, strategy, work flows, roles, governance and overall change readiness. We will help you align your people and organization to realize your customer experience vision and strategy.
Digital Empowerment workshops
A three-week review to identify user data, segmentation, and personalization gaps and opportunities. You’ll receive implementation recommendations to deliver relevant content to impact business goals.
This 2-4 week engagement provides actionable insight to personalize your customer experiences. We compile your various data sources, explore and analyze the integrated data, and run data mining and machine learning to search for insights so you can make informed decisions.