Banks: Stop. Pause. Rethink.
How banks can focus on the things that matter.
And focus on the things that matter.
Banks have felt the full force of the crisis. Whether it’s the move to remote working, handling unprecedented call volumes from stressed customers or trying to get funds to businesses as quickly as possible, COVID-19 has dramatically altered the banking landscape and changed the way we live and work. Jes Staley, Barclays CEO, argued that “the notion of putting 7,000 people in a building may be a thing of the past”, given that Barclays is now being run by staff “from their kitchens.”
Banks now have a rare opportunity to focus on what matters – and to stop everything else.
However, many banks regret that they had not done more of this sooner. Banks are still buried under legacy IT. There has been a lack of data-driven customer insight. The challenge now is to think about how you can build on your remote working capability to create a truly distinctive workplace experience. Or how you can rapidly scale your operating model with cloud to adapt more flexibly to massive changes in demand. Or how you can apply AI, analytics and automation to reduce your cost base while improving customer care.
Find out more here – and see what other banks are doing.
It’s time to rethink.
“(Avanade doesn’t) just bring technology expertise. They bring a level of business acumen that really helps us come up with the right solution for the client. We can now focus on what matters. One employee said, ‘We’ve come from the Ice Age to the USS Enterprise’."
Our latest research examines how banks and insurers are coping with disruption.
“Working together in an agile way and creating flat hierarchies requires a different culture and new policies. So, our focus was not only the new technology, but also change management. [Avanade has] a lot of experience in the field of change management and the requisite practical knowledge for the implementation."
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.
Find out how we can help your bank undergo digital transformation.