Human-centered artificial intelligence
An augmented workforce is your key to success.DOWNLOAD
AI can deliver results to your business today, including improving customer experiences, augmenting your workforce and automating repetitive processes. But industry hype will have you believe that AI can solve nearly all your business problems. The truth is, most of the immediate benefits from AI will be task focused and lack the contextual awareness and flexible learning that humans have.
Which is why we focus on human-centred AI to help you achieve more. You can gain better understanding and interpretation of the data, apply reasoning and engage in a more natural way. The importance of the human element is not lost on businesses. Our recent research found that 85 % of senior-level business and IT decision makers agreed that in the future, companies must be able to manage both humans and machines in order to successfully deploy AI.
Artificial intelligence is a collection of advanced technologies that allow machines to sense, comprehend and act. To succeed with AI you need:
“Bringing on Pepper to assist and delight our customers will help us learn what is possible. It’s yet another way ATB is demonstrating our commitment to transforming banking and identifying and employing cutting-edge technologies to enhance our customer experience.”
When you focus on the impact of AI on employees and customers, the results are different – and better. Consider a few examples.
A human-centred strategy takes into account the ethical implications of AI. Businesses need to develop a digital ethics framework that addresses issues like data security, trust and privacy, and provides guidelines about how data should be obtained and used. Think of it as a set of values and moral principles for the conduct of digital interactions among businesses, people and things.
We don’t believe that you just deliver AI. It’s all about how you embed the new technology for greater business value. Browse the business scenarios below to see how we have helped clients realise results with AI.
Equipment failure predictions
Lapse/churn prediction model
Automated helpdesk processing
Automated document ingestion
We work with clients to help them gain the full value of human-centered AI. Our expertise includes:
Find out how a human-centered approach to AI can add value to your business.