Intelligent business applications 

Elevate customer engagement, service and business operations with Microsoft Dynamics 365 ERP, CRM and our award-winning Microsoft expertise.

Accelerate your business transformation 

Transforming industry with business applications

We offer strategic advice and technology solutions that span sales and marketing, intelligent customer service, connected field service, customer insights, modern finance and operations, and supply chain and ecommerce.

Avanade’s Intelligent Enterprise Solutions programmes fuse products, assets and knowledge to create industry-specific and cross-industry configurations developed using Microsoft Dynamics 365.

Dynamics 365 unifies traditional CRM and ERP to create integrated business applications that empower employees to deliver consistent, personalised experiences from acquisition through to sales, fulfilment and service.

Dynamics 365 – intelligent business applications

Finance and operations – ERP

Drive operational efficiency, agility and intelligence

To keep pace with global change and disruption, organisations must embed agility and intelligence with a finance and operations or Enterprise Resource Planning (ERP) system that enables resilience, innovation and digital transformation.

A cloud ERP like Microsoft Dynamics 365 enables employees to gain crucial insights and work more efficiently while connecting across your enterprise ecosystem.

Our global teams help you upgrade, integrate and maximise value from ERP investments through technology expertise, industry knowledge, IP and accelerators, providing you with consistency and reliability from your enterprise resource-planning solutions.

Digital sales and service CRM

Drive growth and improve customer loyalty

Organisations must empower their employees to deliver a proactive, personalised and positive customer experience. We tackle this challenge by providing your sales teams, call centre employees and field service professionals the power of modern digital channels, predictive customer analytics and consolidated insights, so they can work together with a shared view of each customer.

By co-creating personalised, relevant experiences for your customers across the entire interaction lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies, reduced call volume and faster first-time-fix rates.

Real-time personalisation solutions

Increase marketing effectiveness

Your customers and prospects need reliable, timely and relevant messaging and information. But to stay ahead and keep customers engaged, your organisation also needs to deliver empathetic, personalised content that provides real value.

This approach enables you to change your content and message fast enough to stay relevant in real time and at scale to engage and retain your customers.

Rely on our end-to-end digital marketing services to create and deliver effective marketing strategies, harness data, embed intelligence, increase marketing effectiveness and optimise ecommerce experiences.

Customer insights

Seamless experiences start with data

Customers demand more and their expectations continue to rise. To provide customers with a seamless, personalised experience, you need to understand them better than ever. That requires a modern, data-driven and omni-channel analytics approach that enables you to uncover insights in the era of generative AI.

Through a comprehensive set of platforms and proven approaches, we can help you gain valuable insights across channels. Avanade’s solutions can put you on the path to true customer intimacy – and help you create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.

Industry solutions

Energy and utilities

Maximise sustainable production and reduce downtime through operational excellence, while supporting worker safety and productivity. (Learn more)

Financial services

Enable insight and innovation with intelligent business applications to grow your bottom line. (Learn more)


Deliver personalised, digital patient engagement. (Learn more)


Take a process-centric approach to your intelligent transformation. (Learn more)


Provide a seamless experience to customers across all channels. (Learn more)

Service industries

Gain a single, integrated view of your organisation. (Learn more)

Award-winning expertise

Winner of Microsoft Dynamics 365 Sales and Customer Insights Partner of the Year
19-time winner of Microsoft Global SI Partner of the Year
2024 Winner of Copilot Partner of the Year Award
Avanade and Accenture named a Leader in Everest Group's PEAK Matrix® for Microsoft Dynamics 365 Services 2023

Client stories

ABB Turbocharging engineers use mixed reality and Remote Assist to solve problems in the field.
lab worker
Powered by Dynamics 365, Avanade transformed Kyowa Kirin’s operations, including supply-chain efficiencies and key tech integrations. 
Zurich gives customers greater confidence and security with cloud services. See how this insurance transformed its practices by migrating to the cloud.

Related links

Avanade Digital Sales and Service – CRM
Dynamics 365 service, sales, marketing and customer insights.
Dynamics 365 Finance and Operations and Dynamics 365 Supply Chain solutions.

Embrace the low-code revolution to accelerate innovation, drive agility and efficiency and create business value.

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