The redesigned work process moves data verification earlier into the sales process, and automates it. Sales people—who can be branch officers, tellers, call center staff, or independent financial agents—submit loan applications through an internal application and receive immediate requests for updated or corrected information. Customers apply for loans using a mobile app and receive immediate data requests from the system. Corrected applications go to the loan origination staff, that no longer performs routine data validation. These workers now are far more productive, handling more applications, and far more effective, handling only those applications that require their attention.